Service Description

The Dynamics 365 Fundamentals (CRM) certification is designed for individuals seeking foundational knowledge of customer relationship management (CRM) concepts and how they are implemented using Microsoft Dynamics 365. It covers key applications such as Dynamics 365 Sales, Customer Service, Marketing, and Field Service, focusing on how these solutions help organizations improve customer engagement, manage sales pipelines, and deliver excellent service experiences. The certification provides insights into core CRM functionalities, business value, and the integration of Dynamics 365 with other Microsoft services like Power Platform. Ideal for business professionals, functional consultants, and IT enthusiasts, this certification serves as a strong starting point for those interested in CRM solutions or pursuing more advanced Dynamics 365 certifications.