Service Description

A Support Technician in IT Support provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They install, configure, and maintain computer systems, peripherals, and applications to ensure smooth daily operations. Key responsibilities include responding to help desk requests, troubleshooting technical problems, and guiding users on best practices. Strong problem-solving skills, customer service abilities, and knowledge of operating systems, networking, and IT tools are essential. Certifications such as CompTIA A+ and Microsoft Certified: Modern Desktop Administrator are often preferred for this role.